Customer Services
Here when you need us
Support with breakdowns, bookings, invoices and feedback. Quick links below or scroll for more options.
If you’re in a live lane or unsafe location, call 999 first.
Email controlroom@mountpleasantrecovery.co.uk
- Card payments — call 01433 630604
- BACS — use the reference on your invoice
- Cash — at our office (see address below) or on scene
Complaints — simple & fair
- Tell us what went wrong — use the form.
- We acknowledge within 5 working days and aim to resolve within 10 working days.
- Not resolved? Ask for an internal review by a manager.
Send feedback / enquiry
Our service standards
- ■ Safety first — trained staff and risk assessment on every job
- ■ Clear ETAs — honest updates if circumstances change
- ■ Respect & care — for you and your vehicle
Vulnerable customers
Tell us if you need extra help (e.g. disability, health condition, pregnancy, age or language needs). We can offer large-print info, talk to a nominated contact, and perform wellbeing checks while you wait.
FAQs
Do you operate 24/7?
Yes for roadside recovery. Admin and office hours may differ — see Opening & Closing Times.
How quickly can you attend?
We’ll give an honest ETA based on your location, traffic and workload, and keep you updated.
Can I track my recovery?
Tracking links are provided on eligible jobs via SMS. If you don’t have one, call our team.
How do I pay an invoice?
Call to pay by card, or use the BACS details on your invoice. Please quote your invoice number.